At D'rox Instant Digital Printing (A Unit of Saif Dreams Concept Pvt Ltd), we understand the importance of your personal data and privacy. Whether you’re placing an order, browsing our website, or just enquiring about services, your trust and security come first.

This privacy policy explains how we collect, use, and protect the information you share with us. Our goal is to provide complete transparency so that you feel safe when engaging with our website, team, or services—online or offline.

What Information We Collect and Why

We collect certain information to deliver a smoother experience and better service. Here's what we collect:

a) Personal Information:

• Full Name

• Email Address

• Mobile Number

• Billing/Shipping Address

• Company Details (if B2B)

b) Payment Information:

• UPI, Card, or Bank Details (Note: We don’t store payment data. It’s processed securely through verified payment gateways.)

c) Order History:

• Type of prints ordered

• Quantity and pricing

• Preferred formats and sizes

d) Communication Data:

• Emails, chats, feedback, or queries you share with us

 Why We Collect This:

• To process and deliver your order

• To contact you for updates or clarifications

• To issue invoices or receipts

• To understand your preferences and improve services

• For customer support or refunds

We do not sell or rent your information to any third party. Your privacy is sacred to us.

How We Use and Store Your Data Safely

We take your data privacy very seriously. Here's how we ensure your information is handled securely:

Data Storage:

All collected data is stored on secure, password-protected systems. Any digital access is limited to authorised personnel only.

Payment Security:

All online payments are processed via PCI-DSS compliant payment gateways. We never store CVV numbers or sensitive banking data.

Secure Communication:

We use SSL (Secure Sockets Layer) encryption to keep all communication and browsing on our website safe.

Internal Controls:

Our team follows a strict data access policy. We educate and train our staff on maintaining confidentiality.

We follow standard Indian IT and international practices to keep your data safe, secure, and uncompromised.

Sharing of Information – When and With Whom?

We only share your information in the following situations:

a) Delivery Partners:

To deliver your printed items, your name, phone number, and address are shared with reliable courier/logistics partners.

b) Payment Gateways:

For online payments, your details are processed by secure third-party platforms like Razorpay, Paytm, or UPI-based apps. We don’t see or store your bank details.

c) Legal Compliance:

In case we are legally required (e.g., government audit, tax inspection), we may share data with authorised legal or government entities—but only with a valid reason.

d) Business Transitions:

If D’rox undergoes a business merger or change in ownership, your data may be transferred—but this policy remains valid and binding.

Be assured, your data is never misused, sold, or shared for marketing purposes by any third-party vendors.

Your Rights and Choices – Full Control in Your Hands

We respect your right to control how your data is used. As a user of D’rox services, you can:

Access Your Data:

You can ask us anytime what data we have stored about you. Just email: privacy@droxprints.in

Correct or Update Info:

If you think something’s wrong or outdated, you can request a correction.

Unsubscribe or Opt-Out:

Want to stop receiving promotional emails or calls? No problem—just hit unsubscribe or notify us via WhatsApp.

Delete Your Data:

If you no longer wish to stay on our system, you can request permanent deletion of your data from our records.

We aim to respond to your privacy queries within 7 working days.

Cookie Policy and Website Usage Terms

Like most websites, our site uses cookies—tiny bits of data that enhance your browsing experience.

What Cookies Do:

• Remember your preferences (e.g., saved items, login info)

• Help us understand which pages are visited often

• Improve website speed and usability

Managing Cookies:

You can disable cookies from your browser settings anytime. Just note that doing so may limit some features (like cart saving or quick login).

Data Retention Policy

We retain your data only as long as required:

• For order fulfillment

• For record-keeping as per Indian tax laws

• For after-sales service or warranty

• To support your repeat orders (for up to 3 years unless requested for deletion)

If you haven’t interacted with us for over 36 months, your inactive data is securely archived or deleted.

Contacting Us – Got Questions? We’re Just a Call Away

Have questions or concerns about your privacy?

Third-Party Links

Sometimes we may share links to:

• Our social media pages

• Partner service platforms

• Government registration pages (e.g., GST, FSSAI, etc.)

We are not responsible for the content, privacy, or security of these external websites. Please review their privacy policies separately.

Policy Updates and Changes

We may update this privacy policy from time to time, especially if:

• There’s a legal change

• We update our platform/services

• We introduce new technologies

All changes will be published here with the last updated date.

Summary – Your Trust, Our Priority

At D'rox Instant Digital Printing, privacy is not just legal compliance—it's a promise of trust we keep with every client.

We believe:

• Your data belongs to you

• You have the right to know how it’s used

• We are here to protect it—always

Whether you're a first-time visitor or a long-time client, your privacy and peace of mind are important to us.